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These terms govern how you access and use surat999, including your account, deposits through bKash or Bank Transfer, game participation and any support you request. Access to surat999 depends on your local law and the eligible regions we serve — please read these terms fully before using your account.
By opening or continuing to use a surat999 account, you confirm that you have read and accepted these terms in full. They form a binding agreement between you and surat999 covering every interaction on the platform — from account registration and wallet funding to game participation and withdrawal requests. Eligibility to use surat999 is determined by the laws applicable in your region. We do not confirm legal access on your behalf; it is your responsibility to verify that using this service is permitted where you are located. Where local law restricts access, these terms do not override that restriction. For payment-related terms, the conditions that apply to your bKash deposit, Bank Transfer instruction or any other configured local payment route are set out in the transaction section of your account. Limits, verification steps and processing conditions displayed there form part of these terms by reference. If there is a conflict between a screen-level instruction and a general term here, the account-level instruction governs for that specific transaction. We update these terms when our operating conditions change; continued use of your account after an update constitutes acceptance of the revised version.
These terms cover your surat999 account directly — what is included, what is excluded and where the boundary sits with third-party services you may reach through the platform.
All account registration, login, session management and account-closure actions fall inside this policy. Rules around credential use, account sharing and suspension apply here. Actions you take on your account page are governed by these terms in full.
Deposits, withdrawals and wallet transfers processed through surat999 — including bKash and Bank Transfer routes — are covered. The specific limits, verification steps and reversal rules shown in your account at the time of each transaction also form part of these terms.
Game content supplied by studios available in the surat999 lobby, promotional notices published on the platform and support materials we author are all within scope. You may view and use this content for personal, non-commercial purposes only.
Payment processors, mobile wallet operators such as bKash, and game studios operate under their own terms. surat999 is not responsible for those third-party terms or how those services handle your data. Links or integrations do not extend our terms to those services.
These terms are not just obligations — they also set out what you can do. Your account history, transaction records and any communications you have sent to our support team are accessible through your signed-in account area. If any account detail is recorded incorrectly — a name, a contact address or a payment method on file — you can submit a correction request directly through the account settings page. For questions about how a specific term applies to your situation, you can raise them with our support team using the contact routes listed in the support section of this page. We aim to respond to policy questions through the same channel you used to ask them. If you decide to close your account, the process is available inside your account settings; we retain certain transaction records after closure as required by our operating conditions, but access to the gameplay area ends at the point you confirm closure.
Open your account transaction history to see every deposit, withdrawal and session record associated with your account. bKash and Bank Transfer entries each carry a reference that you can cross-check against your own mobile wallet or bank statement.
If a name, contact detail or payment method stored on your account is wrong, go to account settings and submit the correction. We may ask you to verify the change before it takes effect, following the steps shown on that screen.
Any question about what a specific term means for your account can be sent to our support team. Use the live chat or email route shown in the support section; state your account reference and the specific clause you are asking about.
The account closure option is available inside your settings page. Confirm the request and your access to the lobby ends. We keep transaction records for a period set by our operating conditions; you can ask support what records are retained.
If a term is unclear or you need to act on something specific in your account — a transaction dispute, a correction request or a closure — use the routes below. We handle policy questions through the same channels as general account support.
Open the chat widget from any page on surat999 while signed in. State your account reference and the term or transaction you are asking about. This is the most direct route for account-level questions.
Send your query to the support email address published in the contact section of your account dashboard. Include your registered contact detail and a clear description of the term or account action you need help with.
The help section inside your signed-in account covers common terms questions, transaction references and correction request forms. Check there first — many policy questions are answered with the steps shown directly on those pages.
These terms sit alongside our privacy policy and cookie notice to form the complete set of rules governing your account.
Account data you provide at registration — name, contact details and payment method references — is held to operate your account and process transactions. We do not sell this data. The full scope of what we collect and why is in the privacy policy linked from your account dashboard.
We use cookies to keep your session active, remember your language and payment preferences, and measure how pages are used. You can review or adjust cookie settings through the notice shown on your first visit or via your browser settings at any time.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately through live chat or email. We will guide you through the account verification and lock steps shown in the help section.
Transaction records — including bKash deposit references and Bank Transfer confirmations — are retained for a period defined in our operating conditions. After account closure, you can request a summary of retained records by contacting support with your account reference.
These are the questions we hear most often about account terms, eligibility and what your rights are under this policy.
You accept these terms once at registration and again whenever we publish a material update. Continuing to use your account after we notify you of a change counts as acceptance. We notify you through a notice shown in your account dashboard when terms are updated.
Access to surat999 depends on local law and the eligible regions we support. If your location falls outside those regions, we may restrict or suspend your account. We do not make legal eligibility decisions on your behalf — check your local law before using the service.
We will always notify you of changes through your account dashboard before the updated terms take effect. If the change is material, we will give you reasonable notice. If you do not accept the new terms, you should close your account before the effective date.
Yes. The limits, verification steps and conditions shown in your account at the time of a bKash deposit or Bank Transfer form part of these terms by reference. If those screen-level instructions differ from a general clause here, the account-level instruction governs for that transaction.
Open your transaction history, locate the reference for the relevant bKash or Bank Transfer entry, then contact support via live chat or email with that reference. The dispute process follows the steps shown in the account help section, and support will guide you through each one.
We retain transaction records for a period set by our operating conditions after account closure. You can request a summary of what is retained by contacting support with your account reference. Access to the lobby and game content ends at the point you confirm closure.