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This page sets out the legal framework that governs your use of surat999, including how we handle your account data, what falls within our policy scope, and how you can act on your rights. Access to and use of surat999 depends on your local law and the eligible regions listed in our full terms.
surat999 operates under a policy framework designed to be clear and consistent for every account holder. Whether you fund your account by bKash deposit or Bank Transfer, the same terms apply to how we collect, store and handle the information linked to that transaction. We do not treat payment method as a basis for different policy treatment — your rights under this policy attach to your account, not to how you chose to deposit. Our terms are written to reflect the reality that access and eligibility depend on local law in Bangladesh and any other eligible regions where we operate. We do not make absolute legal claims about authorisation or licensing; instead, we direct you to the applicable terms document for the current scope of permitted access. Where we process account data connected to a bKash or Bank Transfer transaction, that processing is governed by the retention and security rules described further down this page. If anything in our policy conflicts with applicable local law, local law takes precedence. We aim to keep this policy language plain so you can read it without needing a legal dictionary.
Understanding the boundary of our policy helps you know where to direct questions and what protections apply directly to you. Our policy covers your registered account, transactions made through configured payment rails, and content served directly through surat999. It does not extend to third-party services you connect to independently.
Our policy applies to your registered surat999 account — the login credentials, account wallet balance, transaction history and profile details we hold on your behalf. Any action taken through your account login is covered by these terms, and you can review or correct those details by following the steps in the rights section below.
Deposits and withdrawals processed through bKash or Bank Transfer fall within our policy scope. We retain transaction records in line with our data retention rules. The policy does not govern what bKash or your bank does on their end; for those portions, the terms of your bKash wallet or bank account apply separately.
Game content, promotional notices, account alerts and support communications published directly on surat999 are within policy scope. We are responsible for the accuracy and lawfulness of content we publish. Content accuracy from studio providers — Microgaming, CQ9, Bigtime Gaming, PG Soft — is governed by those providers' own standards.
Links or integrations that take you outside surat999 — including external wallet apps, bank portals or any third-party tool — are outside our direct policy scope. We recommend reading the terms of any external service before sharing your personal details there, as our policy cannot cover how those services handle your data.
Your rights under this policy are practical and account-level — not abstract. You can review the personal information we hold by opening your account profile and navigating to the data or settings section shown there. If any detail is incorrect — name, contact number, linked payment method — you can request a correction directly through our support contact route. We will process corrections in line with the timeline published in our full terms. If you want to know what data we retain in connection with a specific bKash deposit or Bank Transfer transaction, raise the question through the support channel listed on this page. We will identify the relevant records and confirm what is held. You also have the right to ask us to delete data that is no longer required for the purpose it was collected, subject to any legal retention obligation we carry. All requests are handled through the written contact route — not through in-session chat alone — so there is a clear record on both sides.
Open your account profile to see the personal details and transaction history we hold. The data displayed there reflects what our system currently stores against your account login.
If a name, contact number or linked payment method is wrong, contact our support team with the correction request. We update verified account details and confirm the change to you once processed.
For any question about how your data is used, retained or shared, write to us through the contact route on this page. We respond to policy questions separately from general account queries to keep the record clear.
You may ask us to remove personal data that is no longer needed, subject to any legal retention obligation. Submit the request in writing through our support channel and we will confirm what can be removed and the applicable timeline.
If you have a question about this legal policy — your data rights, a transaction record, or a request to correct or remove information — use one of the published contact routes below. We do not accept policy requests through in-session game chat. Written routes give both sides a clear record of the request and the response.
Send your policy question or data request to our published support email address. Include your account username and a brief description of the request so we can locate the right records without delay.
Our site chat is available for general account questions and to direct your written policy request to the correct team. For formal data or correction requests, we will ask you to follow up in writing through email so the record is preserved.
Our published Help Centre covers common policy questions, account correction steps and the process for submitting a data request. Check there first — many questions are answered without needing to contact us directly.
We hold account data only for as long as our published retention policy requires, or as long as local law in Bangladesh obliges us to keep it. When a retention period ends, we delete or anonymise the record. Our cookie policy is described in the separate cookies notice linked from our footer — you can review and adjust cookie preferences from there. Account security depends on your keeping your login credentials private; we do not ask for your password through chat or email, and any message requesting your password is not from us.
We keep account and transaction records — including bKash and Bank Transfer records — only for the period specified in our full terms or required by applicable local law. After that period, records are deleted or anonymised. You can ask us to confirm the retention period for a specific record at any time.
Our site uses cookies to maintain your session and remember account preferences across mobile and desktop. The full cookie notice is linked in the footer. You can review what cookies we set and adjust non-essential preferences from the cookie settings panel on the site.
Your account login protects your account wallet and transaction history. We recommend using a strong, unique password and not sharing it. We will never ask for your password through chat or email. If you suspect unauthorised access, contact us immediately through the support routes on this page.
When we make material changes to this legal policy, we publish a notice on the site and update the effective date at the top of the policy document. Continuing to use your account after the effective date means you have read the updated terms. Contact us through our support channel if you have questions about any change.
These questions cover what visitors most often ask about account data, policy scope, contact routes and how local law affects their access. If your question is not answered here, use the support contact routes listed on this page.
Whether this policy applies to you depends on your local law and whether Bangladesh is an eligible region under our current terms. We do not make absolute claims about legal authorisation. Check the eligibility section of our full terms document, which is linked from the footer of every page on surat999.
We hold the details you provided when opening your account — name, contact information and linked payment method — along with transaction records from bKash deposits or Bank Transfer activity. You can view a summary of what we hold by opening your account profile and navigating to the data section shown there.
Contact our support team through the email route listed on this page. Include your account username and specify which detail needs correcting. We verify the request against your account, make the correction and confirm it to you once complete. We do not process formal corrections through in-session game chat.
You can request deletion of data that is no longer required for the purpose it was collected, subject to any legal retention obligation we carry under applicable local law. Send the request in writing through our support email. We will confirm what can be removed and give you a timeline based on our published terms.
Yes — transaction records from bKash deposits and Bank Transfer activity processed through your surat999 account fall within our policy scope. We retain those records in line with our published retention rules. For the portion of any transaction handled by bKash or your bank directly, their own terms govern that data.
We publish a notice on the site when we make material changes and update the effective date at the top of the policy document. We recommend checking the policy page periodically. If a change affects rights that matter to you, contact us through our support email and we will explain what has changed and why.