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surat999 collects only what it needs to run your account and process payments through local routes like bKash and Bank Transfer. This policy explains what we hold, why we hold it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with surat999, we collect the information you submit during registration — your name, contact details and any payment identifiers needed to process a bKash deposit or Bank Transfer. We also collect activity data generated as you use the site: session timestamps, device type, browser identifiers and the pages you visit. This information helps us keep your account functional, process transactions accurately and respond to support requests. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners — for example, payment processors handling a bKash deposit or a Bank Transfer instruction — we share only what those partners require to complete the transaction. We retain account data for as long as your account remains active and for a period after closure as required by the applicable rules in the regions we operate. Data handling practices may vary depending on your local law and the eligible regions covered by this policy. If you have questions about how a specific data point is used, the support route below is the right place to start.
This policy applies to information collected and processed through the surat999 site and its account system. It does not extend to third-party sites linked from our pages, payment processors operating their own platforms, or services you access independently. The scope below sets out the four areas this policy addresses directly.
Data collected when you register, log in or update your account — including your email address, contact number and the verification steps shown in your account settings. This data is held by surat999 and used only for account management.
Payment identifiers and transaction records generated when you use bKash or Bank Transfer are handled in line with the requirements of those payment routes. We retain transaction records as required by applicable regional rules.
Session data, page visits and device identifiers collected while you browse the site. We use this to maintain session continuity across your mobile and desktop access and to understand how the platform is used.
Payment processors, game content providers and any linked external service operate under their own privacy terms. This policy does not govern what those parties collect. Check their published terms directly if you have questions about their data practices.
You have practical choices about the data we hold on your account. Reviewing your records is the natural starting point: your signed-in account area shows the profile details and payment history we have stored. If any detail is wrong — a contact number, a registered name or a linked payment method — you can update it directly through the account settings fields. For data that cannot be edited through the interface, or if you want to raise a question about what we hold, our support route handles those requests. Requesting account closure and data removal is also an option; the process and retention period that apply will depend on the applicable rules for your region. We aim to acknowledge data queries through the published support channel and handle them in line with the scope of this policy. Your eligibility to exercise specific rights may depend on your local law.
Open your signed-in account area to see the profile data, payment history and session records we hold. The account page shows what is stored and when it was last updated.
Use the account settings fields to update your contact number, name or linked payment method. For fields that are locked in the interface, raise a correction request through support.
If you are unsure how a specific data point is used, or if you want to know what we hold beyond what is visible in your account, send your question through the published support route.
You can request that your account be closed and your data removed. The retention period that follows closure depends on applicable regional requirements; support will explain what applies in your case.
Privacy questions and data requests go through the support routes published on the surat999 site. Use the channel that suits your situation — live chat for quick account queries, email for a written record of your request. We do not publish support hours or response commitments we cannot verify, but all three routes below are the ones we actively monitor.
Open the chat window on the surat999 site to raise a privacy question or flag an account data issue. Useful for quick clarifications about what we hold or how your bKash payment identifiers are stored.
Send a written data request or correction query to the support email address shown in the surat999 contact section. Email gives you a record of what you submitted and when.
The help section inside your signed-in account area contains published guidance on data requests, account settings and the steps to follow if you want to close your account and request data removal.
Keeping your account data accurate and secure is part of running a payment-first platform. We outline below the four areas that matter most to how this policy works in practice — from cookies to retention, and from account security to how you request changes.
We use cookies to maintain session continuity when you switch between mobile and desktop access. These are functional cookies tied to your signed-in state; they are not used to build advertising profiles or shared with marketing networks.
Access to your account data is controlled through your login credentials. We do not share your password or payment identifiers with any party outside the transaction flow. If you suspect unauthorised access, update your credentials immediately through account settings.
We hold your data for as long as your account is active and for a period after closure as required by the applicable rules in the regions we serve. Transaction records, including bKash deposit and Bank Transfer history, follow the retention rules that apply to payment data.
To update, correct or remove data that is not editable through your account interface, submit a request via the support routes published on the site. We handle these in line with the scope of this policy and the applicable regional requirements.
These questions cover what we collect, how we use it and what you can do about it. If your question is not here, the support routes in the section above are the right place to ask.
We collect the details you submit during registration — your name, contact number and email address — along with any payment identifiers needed to process a bKash deposit or Bank Transfer. We also collect session and device data generated while you use the site.
We share data only with the service partners required to run your account — for example, the payment processor handling a bKash deposit or Bank Transfer. We share only what each partner needs for that specific purpose. We do not sell your data to marketing networks.
We retain data for a period after account closure as required by the applicable rules in the regions we operate. The exact retention period depends on your local law and the regional requirements that apply. Contact support for specifics about your account.
Yes. Your signed-in account area shows your profile details, payment history and transaction records. For data not visible in the interface, submit a request through the live chat or email support route and we will clarify what we hold.
Open your account settings and update the relevant field directly. If the field is locked in the interface — for example, a registered name — raise a correction request through the published support channel. We will confirm what is needed to process the change.
Transaction records from bKash deposits and Bank Transfers are held under this policy for the retention period required by applicable regional rules. The payment processors involved in those transactions also operate under their own privacy terms, which you should check separately.
We use functional cookies to maintain your session state when you move between mobile access and desktop — so your account stays signed in and your place in the site is preserved. We do not use cookies for cross-site advertising. You can manage cookie settings through your browser.